Apartments Best Club Vacaciones Pueblo Indalo

- We queued for one hour to check in. The whole 'checking in' process which is your first impression of the hotel is very badly organised, there was no proper queue people were queuing out the door into the hallway blocking the hotel entrance. There were new customers blatantly skipping the queue and reception was letting this happen not sending them to the back of the queue. You need to set up queue lines, it was very unclear if a further receptionist was actually checking in or assisting current hotel customers. Only when I asked did I realise that this receptionist was also checking in new customers. The new customers did not realise this, so the current customers took advantage of this and kept skipping over the new customers and using this receptionist. I can't understand why this receptionist did not advise these customers to head to the back of the queue. In addition to this, when you eventually got to the top of the queue there were people just coming up and interrupting the receptionist when they were dealing with the customer which slowed the process down even further and even more infuriating. When we finally got to the top of the queue the girl was lovely and apologised for the delay but it really impacted our stay with your hotel it left a bad taste in my mouth. Also, we were not advised on what was on in the hotel for our family and we had to go around and find out which meant we missed lots of activities as a result.

+ Staff were fantastic, the children hosts were excellent and very engaging with the children they work really hard and overall I thought they make the hotel!